me88 Privacy Policy

1. Introduction & Scope

me88 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players and visitors who access the me88 platform at me88.bid. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all personal data collected through the me88 website, mobile interface, customer support channels, and any other touchpoints through which you interact with me88. It applies to all registered players and unregistered visitors based in the Philippines and elsewhere.

By registering a me88 account or continuing to use the me88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

2. Personal Data We Collect

me88 collects the following categories of personal data from players and platform visitors:

Identity & Contact Information:

• Full legal name
• Date of birth (for age verification — players must be 21 years or older)
• Email address
• Mobile number
• Residential address (including city, province, and postal code)
• Nationality

Identity Verification (KYC) Documents:

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of address documents
• Proof of payment method ownership (e.g., GCash account screenshot, bank statement)
• Selfie or live photo for identity confirmation

Financial Information:

• Payment method details (GCash number, PayMaya account, BPI/BDO/Metrobank account details — stored in tokenized or masked form)
• Transaction history (deposits, withdrawals, and wager records)

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the me88 platform
• Login timestamps and activity logs

Communications Data:

• Records of your communications with me88 customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and survey responses

3. How We Collect Your Data

me88 collects personal data through the following means:

• Direct Collection: Information you provide when registering a me88 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the me88 platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment confirmation data from payment processors (GCash, PayMaya, BPI, BDO, Metrobank).

4. How We Use Your Data

me88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your me88 player account.
• Identity Verification: To verify your age (21+) and identity in compliance with applicable regulations and our KYC obligations.
• Service Delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide the full range of me88 gaming services.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Legal & Regulatory Compliance: To comply with applicable laws, including anti-money laundering (AML) obligations, tax reporting requirements, and regulatory instructions from competent authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools (deposit limits, self-exclusion) where appropriate.
• Platform Improvement: To analyze usage patterns and improve the me88 platform's features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences. You may opt out at any time.

5. Sharing & Disclosure of Data

me88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC & Identity Verification Providers: Third-party services that assist in verifying your identity and age.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your transactions.
• Game Content Providers: Licensed game studios and live casino operators whose games are available on the me88 platform, to the extent necessary for game operation and dispute resolution.
• Fraud Prevention & Security Partners: Service providers that assist in detecting and preventing fraudulent activity.
• Legal & Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities (including PAGCOR where applicable) when required by law or in response to a valid legal process.
• Professional Advisors: Lawyers, auditors, and other professional advisors bound by confidentiality obligations.

6. Cookies & Tracking Technologies

me88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the me88 website.

We use the following types of cookies:

• Essential Cookies: Necessary for the me88 platform to function correctly. These cannot be disabled without affecting core functionality (e.g., maintaining your login session).
• Analytics Cookies: Help us understand how players use the me88 platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Functional Cookies: Remember your preferences and settings (such as language preference and display options) to provide a more personalized experience on me88.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only activated with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the me88 platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

7. Data Retention

me88 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your me88 account and for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for up to three (3) years from the date of the last interaction.
• Technical & Usage Logs: Retained for up to twelve (12) months, after which they are anonymized or deleted.

When personal data is no longer required, me88 will securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Data Security

me88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the me88 platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Strict access controls ensuring that only authorized me88 personnel can access personal data, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the me88 platform.
• Multi-factor authentication options for player accounts.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While me88 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your me88 login credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights & Choices

As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players have the following rights with respect to their personal data held by me88:

• Right to Be Informed: The right to know what personal data me88 collects about you and how it is used — as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data me88 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your me88 account.
• Right to Erasure: The right to request deletion of your personal data, subject to me88's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting support.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the me88 Data Privacy Officer via email at [email protected]. me88 will respond to all verified data subject requests within thirty (30) days of receipt.

10. Protection of Minors

The me88 platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. me88 does not knowingly collect personal data from individuals under the age of 21.

If me88 discovers that personal data has been collected from a person under the age of 21, the associated account will be immediately closed, all deposits will be returned to the original payment method, any winnings will be forfeited, and all personal data collected will be securely deleted.

If you are a parent or guardian and believe that your child has registered on the me88 platform, please contact our support team immediately at [email protected] so that we can take prompt action.

11. Changes to This Policy

me88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, me88 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page will be revised each time this Policy is updated. Your continued use of the me88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how me88 is protecting your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way me88 handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the me88 platform
• Response Time: Within 1 hour via live chat; within 24 hours by email

For responsible gaming support, please visit our Responsible Gaming page. For full platform terms, see our Terms & Conditions.